New EAP/IAP partner to provide improved member experience and enhanced capabilities effective Jan. 1, 2024

October 24, 2023

We're always seeking to improve the way our members experience health care and help them make the most of their benefits. Our Employee Assistance Program (EAP) is embedded in small (1-50) group metallic plans and available as a buyup to groups of 51+. Our Individual Assistance Program (IAP) is embedded in all Individual plans. Both the EAP and IAP connect members with professional health, legal and financial guidance, at no out-of-pocket cost.

EAPs and IAPs—with mental health support, crisis counseling, stress reduction and life-balance support tools, and legal and financial resources—can help our members address concerns that may affect their health, as well as their personal and professional lives, before they become major problems when left unaddressed.

To ensure we provide the best experience possible to our members, we're partnering with a new provider effective Jan. 1, 2024. Our new EAP/IAP provider, a global leader in the industry, offers an innovative, effective product with several enhancements over our existing provider. Highlights include an improved member intake experience staffed by master's-level clinicians, a wider network of participating providers and more robust employer-level reporting.

The change to our new provider is effective on Jan. 1, 2024. Members who have the EAP or IAP will continue to be able to access their program administered by our current provider through Dec. 31, 2023. Beginning Oct. 1, members contacting the EAP/IAP will be notified that their existing plan-year allocation of authorized visits will expire on Dec. 31, 2023. Their new allocation of visits will be available effective Jan. 1, 2024. In addition, our new EAP/IAP will have a new toll-free phone number printed on all member ID cards, where applicable. New member ID cards will be issued upon renewal beginning Jan. 1, 2024, and for off-cycle member card orders beginning in December.

In addition to improved member intake, a wider network of participating providers and more robust reporting, our new provider will deliver enhanced digital capabilities, including:

• A mobile app
• More work-life balance resources
• Ability for members to self-schedule appointments
• Text messaging with clinicians 24 hours a day, 7 days a week

Each member’s intake encounter is staffed by a licensed master’s-level clinician. This enables the provider to better assess the member’s needs and direct them to an in-network provider, in-house attorney, financial professional or family research specialist.

Members will be able to access the EAP/IAP through any of the following ways:

• Calling the toll-free phone number 24/7
• Visiting their member resource page on asuris.com, which has an EAP/IAP tile that directs to the provider’s site
• Downloading the mobile app

Learn more and share info about the EAP embedded in small group metallic plans here.

If you have employer groups of 51+ that don’t currently have an EAP or are considering switching from their existing third-party provider, please review this brochure to learn more.

Questions? Please contact your account representative.