Interactive voice response

Our interactive voice response (IVR) system offers physicians, dentists, other health care professionals, facilities and their staff quick and easy access to member information via phone. IVR is available 24 hours a day, seven days a week.

When calling our Provider Contact Center at 1 (888) 349-6558, use the phone prompts below to access IVR:

For questions regarding dental
For prescription pre-authorization questions
For claims or eligibility information, not including pre-authorization
For questions regarding mental health, chemical dependency and/or hemophilia medication

If you do not select one of the above options, you will be placed in the general Provider Contact Center queue.

Note: IVR does not include the following:

Benefits
Eligibility (for dental and vision)
Asuris TruAdvantage phone line

The information that is available via IVR is also available online via Availity Essentials.

Options

Use your phone keypad to enter the touch-tone options or speak the voice options listed below.

Note: Information about multiple members or multiple providers can be obtained in a single session. When checking multiple members or using more than one tax ID number, the prompting options and order of options will change. Please listen carefully to the touch-tone or voice options.

Type of inquiry	Coverage type	Touch-tone option	Voice option	Information required
Claims status	Medical, dental and vision	1	Claims	Provider tax ID Member ID number Patient's date of birth Date of service or date range of claim
Eligibility	Medical only	2	Eligibility	Provider tax ID Member ID number Patient's date of birth

Helpful hints

You can say "agent", "repeat that", "main menu", "goodbye" or "help" at anytime. The system will only accept your tax ID number. Please do not enter your National Provider Identifier (NPI). If you know the option you want, you can key or speak it without listening to the entire prompt.